Communication skills in risky situations

The two – day Seminar “Communication skills in risky situations” was held as a part of basic training program for newly employed Court Security Police Officers  

Topics of the program: 

I BASIS OF COMMUNICATION PROCESS

      Circularity

      Verbal and Nonverbal Communication 

II SUCCESSFUL COMMUNICATION IN PRACTICE

     Communication Styles - Assertiveness

     Successful (Assertive) Communications Tools 

III TEAMWORK

     Institutional Culture and Climate

     Dynamic Security 

The program is experiential and starts with gatherings and introductory exercises to enable participants become aware of their actual experience. Theoretical concepts are introduced gradually as presented in topics and accompanied by carefully selected exercises and practical samples.   The experiential learning and real interactions are induced; real problems of the current group are raised and  each participant is animated. The program enables a good insight into the state of climate and other problems of a working environment.

Facilitator: Magdalena Zivkovic